RETURNS AND EXCHANGES
100% happiness guarantee
We want you to be completely satisfied with your embellish jewels purchase. Our guarantee supports all EJ products, regardless of when or where it was purchased. We mean it when we say 100% happiness, guaranteed.
Monday – Friday: 9am to 5pm PST
We accept returns within 21 days of purchase. Customers are responsible for shipping back their order at their own expense.
please state your request by emailing us your name and order number to further assist you.
Within 1-2 business days, you will receive an e-mail informing you of whether your return request has been approved.
To ensure your return of purchase is accepted, items must be returned in an unworn condition and in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process, will not be accepted and responsibility will be held by the customer. When returning your item, please make sure you obtain a tracking number. Once the returned products have arrived at our studio, we will inspect the items.
Once the goods have been returned in accordance with the stated instructions, your refund will be processed in 48 hours. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order.
Sale Items: Sale and final sale items do not qualify for returns. This includes promotional coupon codes or discounts used at the time of purchase. we therefore advise that you choose your item/s carefully.
Earrings are non-refundable due to hygienic reasons. We do offer store credit.
Price Adjustments: For any items that were purchased full price two weeks prior being added to sale, Heart Made of Gold will honor the price adjustment in form of store credit. Price adjustments will not be honored for any final sale or off priced item.
All orders are final sale and cannot be cancelled.